Shipping policy

Shipping Policy

Last Updated: 20 December 2024

Welcome to MÄNN Skincare. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your orders. By placing an order with us, you agree to the terms outlined below.

 

 

1. Shipping Destinations

We currently ship to the following regions:

  • United Arab Emirates (UAE)

  • Gulf Cooperation Council (GCC) countries

  • European Union (EU)

  • United Kingdom (UK)

  • Asia

  • United States (USA)

If your country or region is not listed, please contact us at shop@mannskincare.com for assistance.

 

 

2. Shipping Options and Delivery Times

We offer the following shipping options:

Standard Shipping:

  • UAE: [2-3 business days]

  • GCC: [3-7 business days]

  • EU/UK: [7-14 business days]

  • Asia/USA: [7-14 business days]

Express Shipping:

  • UAE: [same day or 1 business day]

  • GCC: [2-4 business days]

  • EU/UK: [3-5 business days]

  • Asia/USA: [3-5 business days]

Delivery times are estimates and do not account for processing times, customs clearance, or unforeseen delays.

 

 

3. Processing Times

  • Orders are processed within [1 business days] after payment is confirmed.

  • Orders placed after [2:00 PM GST] or on weekends/public holidays will be processed on the next business day.

 

 

4. Shipping Fees

  • Shipping fees vary based on the destination and selected shipping method. Fees will be calculated and displayed at checkout.

  • Free standard shipping is available for orders above 250AED within the UAE, 450AED for other GCC countries, 750AED for EU/UK.

 

 

5. Customs, Duties, and Taxes

  • For international shipments, customs fees, duties, and taxes may apply based on your country's regulations.

  • Customers are responsible for any customs fees or duties incurred during the delivery process.

 

 

6. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our courier partner’s website.

 

 

7. Delivery Issues

If your order has not arrived within the estimated timeframe, please:

  • Check the tracking details provided in your confirmation email.

  • Contact our customer service team at shop@mannskincare.com for assistance.

We are not responsible for:

  • Delays caused by customs clearance, natural disasters, or other unforeseen circumstances.

  • Incorrect shipping addresses provided by the customer.

 

 

8. Returns and Refunds

Please refer to our Refund Policy for details on returns, exchanges, and refunds.

 

 

9. Contact Us

For any questions or concerns about your order or this Shipping Policy, please contact us at:

  • Email: shop@mannskincare.com

  • Address: MÄNN Skincare Trading LLC, The Binary By Omniyat, 1914-223, Business Bay, Dubai, UAE